MAKING TIME FOR MENTAL HEALTH
Your guide to Highmark’s mental health resources
Your team’s mental health matters
We know that you want your team members to be their best, most healthy selves— and a big part of that is taking care of their mental health. How your employees feel can directly affect their quality of work.
Unfortunately, they may be reluctant to discuss their mental health with you. There’s a lot you can do to create a happier, healthier workplace — but that improvement begins with an open conversation.
Who should my employees reach out to if they need help?
There are a couple different treatment options available.
In-person appointment
If your employee would prefer an in-person appointment, they should reach out to their primary care physician or mental health professional. Once your employee’s condition has been determined, their doctor will begin treatment or connect them with a mental health specialist to develop a care plan.
Telemedicine appointment
Your employee’s in-network physician or mental health professional may offer virtual visits. Your team members may also receive convenient, virtual care through our telemedicine partner, AmWell. AmWell offers virtual mental health services, allowing for convenient access to mental health specialists and resources to treat conditions such as anxiety, depression, panic disorders, and more.
Speak with a medical professional
Your team members can call the Member Service number on the back of their Highmark ID card to request to speak with a Highmark behavioral health specialist. Or they can call 1-888-BLUE-428 (1-888-258-3428) to be connected to a specially-trained Blues On Call registered nurse whenever they like, any time of the day, any day of the week. From there, they can assist your team members with symptom assessments, provide general health-related information, and discuss their options for treatment with in-network providers. Most importantly, these conversations are always kept strictly confidential.
To learn more about what resources are available to them, their covered benefits, and the cost for care, your employees should call the number on the back of their member ID card or log into their member website to view their options.
I want to make sure my team members find the care that’s right for them. What should they do?
- Call their primary care physician or behavioral health specialist
- For help finding an in-network provider, call My Care NavigatorTM at 1-888-BLUE-428
- Use the Find a Doctor search on the member website
- Download the Highmark Plan app to quickly and conveniently find in-network care nearby
- Call the Member Service number on the back of their Highmark ID card to ask to speak with a Highmark behavioral health specialist
- Call 1-888-BLUE-428 (1-888-258-3428) to be connected to a specially-trained Blues On Call registered nurse
- Call a Highmark wellness coach at 1-800-650-8442, Monday – Friday, 8:30 a.m. – 8:30 p.m. ET for help with stress or sleep management
Where can my team members go to learn more?
For more information about the mental health and wellness services we provide, visit and sign on to your Highmark member website. There, you will find plenty of information about care options and your coverage. You can also share this flyer with your team.
Wellness Coaching
Get personalized lifestyle support that fits your goals and schedule. Your Highmark wellness coach can help you create a plan to help you lose weight, quit smoking, sleep better, reduce everyday stress, and so much more. Call 1-800-650-8442 to get connected with a coach, 8:30 AM - 8:30 PM Monday-Friday EST.
SharecareTM
SharecareTM is an online resource that provides secure and personalized insights, information, daily tracking, programs, and health tools to help your team members live their healthiest lives.
Create an account and take the RealAge® test and find out your body’s real health age versus your chronological age. In just a few minutes, you can get personalized health recommendations to take control of your health and enhance your well-being.
Medical Benefits
- Blue365TM – health and wellness discounts to help you stay healthy and active
- WholeHealth LivingTM – discounts through the largest alternative medicine network in the nation
- Bright Heart Health – substance use counseling and treatment through telemedicine
Community Resources
- Highmark Community Support - A tool that connects people seeking help with local nonprofits and services in their communities
- United Way 211 Free Hotline
- MentalHealthFirstAid.org
- NAMI.org
- The Highmark Caring Place
- The Alexis Joy D’Achille Center for Perinatal Mental Health
Additional Resources
- Behavioral Health. A COVID Environment, and Ways to Get Help – Central Penn Business Journal
- Behavioral Health. A COVID Environment, and Ways to Get Help – Lehigh Valley Business Journal
- Health Care Reinvented: Mental Health and COVID-19
Remember — Highmark is always here for you.
It’s important to keep your employees happy and healthy — and we hope this guide will help do just that. To learn more about your specific coverage and to find a doctor, log on to your Highmark member website. Call your client manager for more information.
If you or someone you know is in crisis, contact the Suicide Prevention Lifeline at 1-800-273-TALK (8255), or dial 911 in case of emergency.
Blues on Call is a service mark of the Blue Cross and Blue Shield Association, and Blue365 is a registered mark of the Blue Cross and Blue Shield Association.
My Care Navigator is a service mark of Highmark Inc.
Sharecare is a registered trademark of Sharecare, LLC., an independent and separate company that provides a consumer care engagement platform for Highmark members. Sharecare is solely responsible for its programs and services, which are not a substitute for professional medical advice, diagnosis ortreatment. Sharecare does not endorse any specific product service or treatment. Health care plans and the benefits there under are subject to the terms of the applicable benefit agreement.
Aunt Bertha is an independent company that provides information on community resources to Highmark members.
AmWell is an independent company that provides telemedicine services and does not provide Blue Cross and/or Blue Shield products or services. AmWell is solely responsible for their telemedicine services.
Bright Heart Health is an independent and separate company that provides a behavioral health for Highmark members. Bright Heart Health is solely responsible for its programs and services, professional medical advice, diagnosis and treatment. Health care plans and the benefits thereunder are subject to the terms of the applicable Highmark benefit agreement.
WholeHealth Living is an independent and separate company that provides wellness resources for Highmark members. WholeHealth Living is solely responsible for its programs and services, professional medical advice, diagnosis and treatment. Health care plans and the benefits thereunder are subject to the terms of the applicable Highmark benefit agreement.
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